{"id":5242,"date":"2019-07-09T22:15:48","date_gmt":"2019-07-09T20:15:48","guid":{"rendered":"https:\/\/www.ruggit.dk\/contact\/"},"modified":"2022-08-04T12:57:06","modified_gmt":"2022-08-04T10:57:06","slug":"contact","status":"publish","type":"page","link":"https:\/\/www.ruggit.dk\/en\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"
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Contact Us<\/h1>\n

If you have questions about ordering on Ruggit’s website or questions about your order, you are always welcome to contact our customer service. Fill in the contact form below or send us an email at kontakt@ruggit.dk<\/a> – and we will get back to you as soon as possible.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_height=”yes” columns_placement=”top” equal_height=”yes” content_placement=”top” thb_column_padding=”true” css=”.vc_custom_1639067913457{padding-bottom: 60px !important;}”][vc_column offset=”vc_col-lg-6″][vc_column_text]\n

Frequently Asked Questions<\/h2>\n[\/vc_column_text][vc_tta_accordion active_section=”” collapsible_all=”true”][vc_tta_section title=”I am a new customer. How do I place an order?” tab_id=”1639067155345-0651c9d2-8793″][vc_column_text]Step 1 \u2013 Find your item:<\/b> Locate the item you wish to purchase and choose the size you want. Add the item to your shopping bag by clicking on the \u201cAdd to Shopping bag\u201d button. You can add numerous items to your shopping bag.
\nStep 2 \u2013 Shopping Bag:<\/b>When you are ready to checkout click on the \u201cShopping Bag\u201d. This presents you with an overview of your order. Enter your promotion code on this site, if you have one. Finally click the \u201cCheckout\u201d button to complete your purchase.
\nStep 3 \u2013 Checkout:<\/b> Fill in your information. All spaces marked with * must be filled out. If you select “GLS Parcel Shop”, you can choose between the parcel shops closest to your address. Choose the preferred method of payment and fill in any additional comments if necessary. This page is also where you can sign up for our monthly newsletter.
\nStep 4 \u2013 Payment:<\/b> If you choose to pay with credit card, fill in your account number and other necessary information. The amount displayed on this site is the amount we will deduct from your account. If you have chosen to pay with ViaBill, you will be redirected to their page where you must enter your information. You can read more about payment via ViaBill here<\/a><\/strong>. Press “Approve” to complete the purchase.
\nStep 5 \u2013 Receipt:<\/b>You will receive an e-mail with your order confirmation, when we have processed your order. When we ship your order, you will receive another e-mail containing the tracking information. This e-mail is normally sent around 5 pm on business days.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long does delivery take?” tab_id=”1639067155353-a18f1809-4cbf”][vc_column_text]99% of the time we ship items on the same day that we receive the order \u2013 if we receive the order before 1 pm (business days). Normally the order will be delivered within 1-3 days (Applies to orders shipped Monday-Thursday)[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are there any shipping charges?” tab_id=”1639067209930-252ef2cd-dd9d”][vc_column_text]Ruggit pays for the shipping charges to you. We point out that GLS Erhverv can only be used in connection with delivery to the workplace. We also send with Post Danmark to both private and business addresses – the price of this depends on the volume of the package.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How and where do I use my promotion code?” tab_id=”1639067209534-f755ee48-4dfb”][vc_column_text]Click on the \u201cShopping Bag\u201d and fill in your promotion code in the box marked \u201cEnter your promo code\u201d. Now click \u201cApply\u201d to deduct the discount.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”When will my account be charged for my Ruggit order?” tab_id=”1639067208958-eb0ed395-f64a”][vc_column_text]When you complete an order, we will earmark the amount on your bank account. The money will be drawn from your account when you receive your order. Please note that the same terms do not apply in case you order a custom-made rug or pay by VIABILL.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What methods of payment do you accept?” tab_id=”1639067208402-15d75214-9424″][vc_column_text]We accept the following methods of payment: MasterCard, Maestro, Visa, Visa Electron, & American Express. You can also pay with MobilePay.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I pay by bank transfer?” tab_id=”1639067290653-d861eec7-5bb6″][vc_column_text]We do not accept payment by bank transfer, because of the fact that our customers are not covered by The Danish Consumer Protection Act in cases of bank transfers. The objection scheme is described in the Consumer Ombudsman’s guidelines, and gives you as the holder and payer with a payment card the opportunity to object to a deducted amount in your account in connection with purchases on the Internet. You must then be able to claim that you, for example, have not received the item, have been exposed to misuse of contact information, etc., just as the objection must not immediately be rejected as incorrect.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”When will I receive information regarding my custom-made felt ball rug?” tab_id=”1639067290036-35d3f046-214f”][vc_column_text]You will receive an e-mail when your rug is put into production, another e-mail when it is shipped from Nepal to Denmark, and a third e-mail when we send your order to you. The last e-mail will include a tracking link.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I have placed an order for a felt ball rug of my own design and now I have changed my mind. Is it possible to change the design?” tab_id=”1639067334309-7d51c0bf-937e”][vc_column_text]It is possible to change the design of your rug if your rug is NOT yet put into production.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I have changed my mind about a purchase. How do I cancel my order?” tab_id=”1639067289437-d513b23f-34ff”][vc_column_text]It is possible to cancel your order if the item is NOT yet put into production. For more information, read our terms and conditions of sale. You will find it under \u201cRight of cancellation\u201d.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column animation=”animation bottom-to-top” offset=”vc_col-lg-6″ css=”.vc_custom_1639069009898{padding-right: 10% !important;padding-bottom: 20px !important;padding-left: 10% !important;background-color: #d6dde3 !important;}”][vc_row_inner et_max_width=”” content_placement=”middle”][vc_column_inner][vc_column_text]\n

Contact form<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner et_max_width=”” content_placement=”middle”][vc_column_inner]