Contact Us

If you have questions about ordering on Ruggit’s website or questions about your order, you are always welcome to contact our customer service. Fill in the contact form below or send us an email at [email protected] – and we will get back to you as soon as possible.

Frequently Asked Questions

Step 1 – Find your item: Locate the item you wish to purchase and choose the size you want. Add the item to your shopping bag by clicking on the “Add to Shopping bag” button. You can add numerous items to your shopping bag.
Step 2 – Shopping Bag:When you are ready to checkout click on the “Shopping Bag”. This presents you with an overview of your order. Enter your promotion code on this site, if you have one. Finally click the “Checkout” button to complete your purchase.
Step 3 – Checkout: Fill in your information. All spaces marked with * must be filled out. If you select “GLS Parcel Shop”, you can choose between the parcel shops closest to your address. Choose the preferred method of payment and fill in any additional comments if necessary. This page is also where you can sign up for our monthly newsletter.
Step 4 – Payment: If you choose to pay with credit card, fill in your account number and other necessary information. The amount displayed on this site is the amount we will deduct from your account. If you have chosen to pay with ViaBill, you will be redirected to their page where you must enter your information. You can read more about payment via ViaBill here. Press “Approve” to complete the purchase.
Step 5 – Receipt:You will receive an e-mail with your order confirmation, when we have processed your order. When we ship your order, you will receive another e-mail containing the tracking information. This e-mail is normally sent around 5 pm on business days.

99% of the time we ship items on the same day that we receive the order – if we receive the order before 1 pm (business days). Normally the order will be delivered within 1-3 days (Applies to orders shipped Monday-Thursday)

Ruggit pays for the shipping charges to you. We point out that GLS Erhverv can only be used in connection with delivery to the workplace. We also send with Post Danmark to both private and business addresses – the price of this depends on the volume of the package.

Click on the “Shopping Bag” and fill in your promotion code in the box marked “Enter your promo code”. Now click “Apply” to deduct the discount.

When you complete an order, we will earmark the amount on your bank account. The money will be drawn from your account when you receive your order. Please note that the same terms do not apply in case you order a custom-made rug or pay by VIABILL.

We accept the following methods of payment: MasterCard, Maestro, Visa, Visa Electron, & American Express. You can also pay with MobilePay.

We do not accept payment by bank transfer, because of the fact that our customers are not covered by The Danish Consumer Protection Act in cases of bank transfers. The objection scheme is described in the Consumer Ombudsman’s guidelines, and gives you as the holder and payer with a payment card the opportunity to object to a deducted amount in your account in connection with purchases on the Internet. You must then be able to claim that you, for example, have not received the item, have been exposed to misuse of contact information, etc., just as the objection must not immediately be rejected as incorrect.

You will receive an e-mail when your rug is put into production, another e-mail when it is shipped from Nepal to Denmark, and a third e-mail when we send your order to you. The last e-mail will include a tracking link.

It is possible to change the design of your rug if your rug is NOT yet put into production.

It is possible to cancel your order if the item is NOT yet put into production. For more information, read our terms and conditions of sale. You will find it under “Right of cancellation”.

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